Why is my coupon not printing? OR, Why am I getting error messages?
What operating systems and browsers can I use Coupon Print Activator with?
Why do I need to install the Coupon Print Activator to print coupons?
Can I get the coupons without downloading your Coupon Print Activator plug-in?
Why is the coupon no longer available to me? OR, Why did I get an exceeded limit message?
How can I tell if I have printer issues?
What if I don't have a printer?
Why am I getting server error messages?
What is a “browser plug-in software”?
Is the Coupon Print Activator plug-in safe to install on my computer?
What if I got an unexpected error message stating that downloading did not complete?
What are "cookies"? Do you use cookies?
Who is E-centives?
I have reviewed all these FAQ’s but still have issues with printing coupons, can I get some help?

Q: Why is my coupon not printing? OR, Why am I getting error messages?
A: Many of the typical coupon printing problems can be simply solved by first making sure you have:

• A computer operating system and browser that are supported
• Successfully installed the Coupon Print Activator
• Not exceeded the coupon print limits
• No printer issues

These and other topics are further discussed below, so please check the Q&As listed here and see if your problem is solved.
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Q: What operating systems and browsers can I use Coupon Print Activator with?
A: The following operating systems and browsers are supported by the Coupon Print Activator:

• Windows 2000, ME, XP and Vista when used with any of the following browsers: Internet Explorer 6.x and 7.x, or Firefox 2.x and 3.x.
• Mac OS 10 and above when used with any of the following browsers: Safari 2.x and 3.x, and Firefox 2. x and 3.x.
• The Coupon Print Activator software is updated from time to time to meet newer versions and/or types of popular browsers, so please check back to see if support for your operating system and/or browser has been added.
• Please note that in general “Beta” operating systems and/or browsers may not be supported. Coupon printing is not supported under Linux, Unix or Web TV platforms.

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Q: Why do I need to install the Coupon Print Activator to print coupons?
A: Coupons are often quite valuable. That’s why many offer providers (e.g. manufacturers, retailers, etc.) require secure controls for distribution and printing of their coupons. The Coupon Print Activator is a small browser plug-in software that provides one of such controls for printing coupons. Plus, it enables high-quality coupon prints that will scan easily at the retail store. It takes very little time to download, and will complete installation automatically. It has been engineered to run seamlessly with widely used Windows and Mac OS X operating systems and popular browsers (See below). Plus, once installed, it will enable you to print future coupons without the need for additional downloads.
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Q: Can I get the coupons without downloading your Coupon Print Activator plug-in?
A: No. Many offer providers consider coupons to be of value, and hence require controls in accessing and printing offers. The Coupon Print Activator plug-in is one of the necessary elements for such controls in printing coupons.
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Q: Why is the coupon no longer available to me? OR, Why did I get an exceeded limit message?
A: Given that coupons are often quite valuable, many offer providers have a limit as to how many times a coupon may be printed by the same customer/household, or total number of offers available in a promotion campaign. If you get an error message such as “you have exceeded your household limit” or “this coupon is no longer available”, it is likely you have encountered such limit(s). Similarly, sometimes a coupon campaign many have expired, but the offer display may still be available – in those cases, if you click on the offer you will also get an error message such as the ones above.
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Q: How can I tell if I have printer issues?
A: If the Coupon Print Activator software plug-in was installed properly, your operating system and browser are supported, and you have not exceeded the coupon print limit, but you were still unable to print your coupon, check the following:

• Is your printer turned on? Make sure your printer is on and try printing the coupon again by clicking on the original coupon link.
• Is there sufficient paper? Double check your paper supply and try printing the coupon again by clicking on the original coupon link.
• Is the printer properly connected to your computer? Often the simplest explanation is a faulty connection. Check the cable connection between your computer and your printer, and try printing the coupon again.
• Is your 'default' printer the one you are expecting to get your coupon on? If you have multiple printers connected to your computer (for example, as part of a network), check to see if your current default printer is the printer where you expected to get your coupon print out. You can check this setting in your Control Panel/Printers and Faxes on Windows computers, and in your System Preferences/Print Fax on Mac computers
• Are the status lights on the printer indicating problems? Often, if your printer is experiencing problems, an error message or indicator light may be flashing on your printer. Please refer to your owner's manual to fix the printer’s problem, and then try printing the coupon again.
• Are you printing to the right printer device setting? You may not print to fax machines or file-based print commands (e.g., Adobe Acrobat) or other programs that create PDFs or image file. Please check your printer setting to make sure your default printer is a regular printer. If you have a multi-function printer (fax, copy, print), please make sure that the 'Printer' is set as the default function on your computer.

Q: What if I don't have a printer?
A: A printer is required to print our Internet print-controlled coupons. You cannot print the coupons to fax machines or file-based print commands (e.g., Adobe Acrobat).
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Q. Why am I getting server error messages?
A: Most server error messages encountered are the result of a temporary situation. However, if the message you encountered persists, we'd like to hear from you. Please contact e-Centives via the Technical Support form and provide as much detail as possible about your browser and operating system, the specific offer you were trying to access, the site you were accessing the offer from, any specific error messages you encountered, and whether you had already printed the offer or not.
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Q. What is a “browser plug-in software”?
A: Plug-ins are software programs that extend the capabilities of your browser and other applications. For example, plug-ins give you the ability to play audio files, see movies, view documents in a certain format or print coupons from your personal computer. Most plug-ins are developed by third party companies: Apple's QuickTime and Adobe's Acrobat PDF Reader are examples of third party plug-in software applications.
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Q: Is the Coupon Print Activator plug-in safe to install on my computer?
Yes! The Coupon Print Activator plug-in has been engineered to run seamlessly with Windows and Mac computers running widely used operating systems and browsers. During the download process, you may have noted that your browser states that it might be "dangerous" to accept the download. This warning is simply identifying that this plug-in was not developed by the original browser software developer (e.g. Microsoft). When you download or run programs from the Internet, you want to know that the program comes from a known, reliable source. That's why, after you click the "accept" or "yes" button to download a program from the Internet to your computer, your browser uses authentication to verify the identity of the program, and that it has a valid certificate. This feature eliminates the chance of someone misrepresenting a program that is intended to be malicious or intentionally harmful.
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Q. What if I got an unexpected error message stating that downloading did not complete?
A: Please try downloading the Coupon Print Activator again by re-entering the site from which you were trying to print coupons.
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Q. What are "cookies"? Do you use cookies?
A: "Cookies" are small files saved to your computer by your browser. They enable us to recognize your computer without requiring you to login. By recognizing your computer we may be able to deliver personalized content, for example based on the preferences you previously provided voluntarily or other information if available to us. Your browser enables you to fully control "cookies". Please refer to your browser's help feature to learn more about "cookies". Many browsers offer the ability to accept or decline a cookie on a case-by-case basis. Please note that if "cookies" are turned off within your browser, you may not be able to benefit from all of the features associated with some of the promotions.
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Q: The retailer would not accept my coupons. What can I do?
A: If a retailer didn’t accept your valid printed coupon, please contact us via the support link below and let us know about it. There have been occasional instances of certain retailers not accepting legitimate Internet coupons, probably because at one time some of those retailers were worried about coupon misuse. Often the issue is only with a specific store, and not a corporate policy. Today, however, most retailers do accept valid Internet coupons produced with proper print-controlled coupon technologies such as ours. In fact, many retailers post their coupon acceptance policy on their web site, and provide you the opportunity to contact their customer service group to let them know you wanted to use your valid coupons at their store.
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Q: Who is E-centives?
A: E-centives provides the technologies used for these coupons. Since 1996, E-centives has been the leading provider of secure, measurable Internet coupons and interactive promotions for many of the world's leading companies and brands. For more information about E-centives, visit www.e-centives.com.
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Q: I have reviewed all these FAQ’s but still have issues with printing coupons, can I get some help?

A: Yes, please contact us via the support link and provide as much detail as possible about your browser and operating system, the specific offer you were trying to access, the site you were accessing the offer from, any specific error messages you encountered, and whether you had already printed the offer or not.
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Technical Support Contact Us
If you were unable to resolve an issue using the FAQ pages, please complete this brief form. Your message will be routed to a technical support representative who can assist you.
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